All Kraus products are made to order. Orders take from 1-4 weeks to manufacture, assemble and pass quality control inspections before they are shipped. If you need an order by a specific date, please contact a Kraus Motor Co. sales rep who can confirm that we are able to meet your request.
Once an order is placed we are not able to change the shipping address. If you need to change the shipping address you will need to cancel and re-place your order.
Please note that 3rd party (non-Kraus branded) products have a 4-12 week delivery lead time. We have no control in the delivery time for 3rd party products. If the product is dropped shipped, we are not responsible for the shipping carrier provided or the shipment.
At our discretion, we choose which shipping carrier to ship orders with, regardless of which company was selected at checkout. We will always ship ground if ground was the selected shipping method, two day if that was selected, and so forth, but we determine the shipping carrier. If your address requires the use of a specific shipping company (ie: USPS, UPS) you must state so in your order to guarantee that shipping company is used during fulfillment of your order.
When selecting express shipping (ie: overnight or 2 day shipping) this only applies from when the order is shipped, not from when the order is placed. Express delivery does incur an additional charge factored at the time of checkout.
All International orders ship UPS. If you need USPS delivery please request so in your order.
From time to time, a customer wishes to have us ship an order to a third party shipping company address. If you wish to ship to a third party location, you do so at your own risk. You must list the exact address in the shipping address when placing your order. We will not change the address or ship to any address other than what is listed as the shipping address in the order.
Once we receive confirmation of delivery we are no longer responsible for that order or what happens to it next.
We are open by appointment ONLY. No walk-ins allowed. To secure an appointment, we must first have your entire order ready for pick up and at least 24 hours notice to package and prepare your order. If you would like to make an appointment to pick up your order, please note that in your order. A sales rep will contact you when your entire order is ready to schedule an appointment.
You will be subject to local sales tax.
When a customer refuses an order at the time of delivery (domestic or international), they will be charged all shipping costs incurred. Once the order is returned to Kraus Motor Co we will refund the order value minus all shipping costs. No refund will be made until the order is received back to Kraus Motor Co.