There is a 15% restocking fee for all returns if the product is in its original packaging and returned within 30 days of receipt.
If the product was removed from its original packaging the restocking fee will be 25% of the original purchase price.
All third party (non Kraus branded) products will be charged a 25% restocking fee.
After 30 days from receipt of your order, we can not accept a return.
Damaged product will not be refunded.
If you choose to return your order, please contact our sales staff at email@example.com for a Return Authorization (RA) number and shipping label. The return shipping cost will be subtracted from the refund total.
If you choose to ship the package by purchasing your own return label you are responsible for paying for the shipping label and returning the package. We will not refund your shipping cost. We are not responsible if the package gets lost, stolen or damaged in transit. If the item is over $100, we suggest you get a tracking number and insurance. We don’t guarantee that we will receive your returned item.
Please include a copy of the packing slip with the RA number clearly written on it to ensure timely processing of your return.
Kraus Motor Co
39 Maxwell Court
Santa Rosa CA 95401
Once we receive your return we will inspect that it was properly handled. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 days.
After we have refunded the product we will send you an email that the item was refunded with the total refund amount (less the restocking fee). If you haven’t received a refund within 5-7 days of our email, we suggest you contact your credit card company. It may take some time before your refund is officially posted. If there is a problem with your refund, please contact us at firstname.lastname@example.org.
We do not accept exchanges. Instead, you may return a product or order, following the return instructions above, and then place a new order. The customer is responsible for any restocking fee and shipping charges as outlined above.
Please inspect your order upon receipt. If you find a shipment error or other order discrepancy, please contact us immediately with your claim. Claims must be made within 10 days of order receipt.
If you make a claim within 10 days of order receipt we will work with you to come to a reasonable solution in a timely manner. Please note - We only replace items if they are defective or damaged upon receipt, which is extremely rare.
Every claim will be reviewed and inspected. Be prepared to provide pictures of your package and/or the product in question. In order to finalize a claim, we must have the original product returned to us, at your cost, for inspection. When we receive your order we will try to come to a resolution as soon a possible. Please expect 3-5 days for us to review the claim and get in touch with you.
If it is found, that Kraus Motor Co was at fault for the claim, we will ship out a replacement product, no charge to you or give you a full refund whichever you prefer. We will refund you the shipping cost you incurred to return the product to us.
If it is found that Kraus Motor Co was NOT at fault for the claim, we will contact you with our inspection findings. If the claim was do to user error, we might be able to fix the error but we will have to charge you for that time and/or material cost. If the product is damaged beyond repair, you can purchase a new product. You will not be refunded for the original product or any shipping charges incurred.
Kraus Motor Co. performance products are warranted against defects in material or workmanship for a period of 1 year from the date of purchase. Incorrect installations are not covered under this warranty. We want our customers happy, so if there is a question regarding warranty coverage, please give us a call. View Warranty here