If you have an item you wish to return, please call us at 707-595-0950 or email us at email@example.com for return instructions and a Return Request #. The Return Request # must clearly be written on the outside of the box or your package will be refused and returned to you.
When your return request has been approved, you will receive an email with detailed instructions on how to process your return.
The cost of the return shipping label will be subtracted from the refund total along with any restocking fees that apply.
We only offer exchanges on products that are still in original packaging. Please follow the return instructions above to exchange an item.
Depending on the exchange, there may be a refund applied to your original payment method or we may need to charge you an additional fee for the price difference. The customer is always responsible to pay for the cost of the shipping label. We are not responsible if the package gets lost, stolen or damaged in transit. If the item is over $100, we suggest you get a tracking number and insurance. We don’t guarantee that we will receive your returned item.
If the item being exchanged is returned in anything other than original condition, we will charge the customer a restocking or refinishing fee at our discretion.
Please inspect your order upon receipt. If you find a shipment error or other order discrepancy, please contact us immediately with your claim. Claims must be made within 10 days of order receipt.
If you make a claim within 10 days of order receipt we will work with you to come to a reasonable solution in a timely manner. Please note - We only replace items if they are defective or damaged upon receipt, which is extremely rare. Be prepared to provide pictures of your package, the packaging and the product in question. If your claim is accepted we will issue a return label for you to return your item(s).
In order to finalize a claim, we must have the original product returned to us. Once received, the claim will be reviewed and inspected. When we receive your order we will try to come to a resolution as soon a possible. Please expect 3-5 business days for us to review the claim and get in touch with you.
If it is found, that Kraus Motor Co was at fault for the claim, we will ship out a replacement product, no charge to you or give you a full refund whichever you prefer.
If it is found that Kraus Motor Co was NOT at fault for the claim, we will contact you with our inspection findings. If the claim was due to user error, we might be able to fix the error but we will have to charge you for that time and/or material cost. If the product is damaged beyond repair, you can purchase a new product. Customers will not be refunded for the original product or any shipping charges incurred if a claim is found to be the fault of the customer.
We inspect every order that is returned. Once we receive your return we will inspect that it was properly handled. If your return is approved, then your refund will be processed, and a refund will automatically be applied to your credit card or original method of payment. Refunds can take 3-5 business days to process.
After we have refunded the product you will get an email that the item was refunded with the total refund amount. If you haven’t received a refund within 5-7 days of our email, we suggest you contact your bank or credit card company. It may take time before your refund is officially posted. If there is a problem with your refund, please contact us at firstname.lastname@example.org.
Kraus Motor Co. performance products are warranted against defects in material or workmanship for a period of 1 year from the date of purchase. Incorrect installations are not covered under this warranty. We want our customers happy, so if there is a question regarding warranty coverage, please give us a call. View Warranty