Frequently Asked Questions - FAQ

Suspension
1- Why should I upgrade my suspension?
2- What's the advantage of Kraus Motor Company Inverted Front Suspension packages?
3- Why is Inverted fork suspension superior to conventional tube and slider front suspension?
4- Why should I buy my Front End Suspension Performance Package from Kraus Motor Company?
5- Are KRAUS Suspension Performance Packages delivered complete, ready to install?
6- Do your Suspension Performance Packages change my motorcycles steering geometry?
7- Do you make your Suspension Packages yourselves?
8- Can I used sport bike forks be used instead of Ohlins or Race Tech?

Installation
9- What can I do if I have a problem installing a KRAUS Performance Package?
10- Can I get replacement and maintenance parts?
11- Can any tech do maintenance on your parts?
12- Can I customize your parts further?
13- Can i adjust ride height?
14- How do i set sag on the Inverted Front ends?
15- How often should I replace fork fluid?
16- Do i need special tools to service the fork legs in your Performance Suspension Packages?

Ordering
17- Can I return my order?
18- What's average turnaround?
19- Do you offer special finishes?
20- How durable are the finishes on KRAUS products?
21- Do you guarantee fitment?
22- Does Kraus Motor Company offer a warranty?

 

Suspension

1 - Why should I upgrade my suspension?
Suspension is the number one most important improvement that can be made to a motorcycle. Your tires are the connection between your motorcycle and the ground, traction is of utmost importance on a motorcycle. Your bike’s suspension is responsible for keeping your tires in contact with the ground and maintaining traction. The suspension must accomplish this task over a wide spectrum of road conditions while keeping the bike stable and simultaneously giving you a comfortable ride.

On the majority of modern motorcycles this is accomplished at the front by forks with modern, quality damping technology. Unfortunately Harley-Davidsons are not known for their suspension. Harleys use heavy components with old, outdated and non adjustable fork technology that offers minimal damping.

Damping function of a fork is important because it controls the speed at which a fork compresses and rebounds. Inverted forks have more capability for quality adjustable damping.

Brake dive needs to be controlled so that the motorcycle can be slowed safely without changes in geometry that can result in ill-handling or loss of traction. Inverted forks offer more strength and rigidity in conjunction with KRAUS triple trees and can handle the heavy weight of these motorcycles. Unsprung weight is minimized with Inverted forks and offers better action over bumps and bad road conditions.

2- What's the advantage of Kraus Motor Company Inverted Front Suspension packages?
Kraus Inverted Front End packages offer you the highest quality performance suspension systems in complete bolt on packages. No customization to your stock components is necessary.

3- Why is Inverted fork suspension superior to conventional tube and slider front suspension?
Front forks on a motorcycle need to be rigid, to function as suspension parts. They also need to be as light as possible. Read more

4- Why should I buy my Front End Suspension Performance Package from Kraus Motor Company?
- KRAUS Suspension Performance Packages are complete and turnkey, all parts are OEM spec and fitment.
- Hardware is top quality.
- Every single stock piece of OEM stock bodywork/brake lines/wiring and such fits.
- We do all of the R&D work on all of our products ourselves.
- We test ALL of our goods to an extreme degree.
- We are an enthusiast company.
- We specialize in serving the VTwin market.
- We use the best parts and materials we can source.
- Our suspension component partners are the best in the world. Ohlins performance systems are manufactured overseas and Race Tech is manufactured in the U.S. We work with these two manufacturers because of their uncompromising quality and performance.

5- Are KRAUS Suspension Performance Packages delivered complete, ready to install?
A full KRAUS Suspension Performance Package comes complete down to the last nut and bolt and maintains full and absolute OEM fitment.
These full Performance Packages include:
Triple Trees
Fork Legs (choice of brand & brake caliper mount type: axial/ radial)
Axle - the right size, with nut & washers, all made by KRAUS
Wheel Spacer Kit necessary to fit your fitment
Rotor Spacers
Fender Mounts

6- Do your Suspension Performance Packages change my machines steering geometry?
Our Dynamoto SP (Sport Performance) triple tree’s have a proprietary offset that we have found give a better overall feel and handling to the motorcycle.

Our ST (Sport Touring) triple trees use all the factory dimensions so the factory rake and trail remain the same. Our ST (Sport Touring) Suspension Performance Packages are a complete stock OEM replacement. Neck bearings, Stock body work, brakes and fender are all compatible. You can use any fender of your choice that is a replacement for stock

7- Do you make your Suspension Packages yourselves?
We work hard to keep manufacturing in house. We have close relationships with a few local specialty suppliers that assist us in making sure our inventory is kept current. All finishing work is done in-house.

Specialty parts like fork leg components are either made by RaceTech, an American Company located in California, or Ohlins, which are manufactured overseas, both are high quality, hi-performance brands, we are proud to partner with.

8- Can I used sport bike forks be used instead of Ohlins or Race Tech?
Most sport bike forks are not long enough to allow for the correct geometry of Harleys. Besides that, sport bike forks have been manufactured by their factory for a specific model of motorcycle so, to be usable for a VTWin application they must be sprung and valved, an added expense. Because radial brake calipers cannot be adjusted axially, brake rotor and caliper alignment will probably be off. KRAUS Axle and Wheel Spacer sets are designed to fit our Ohlins and Race Tech forks. Bottom line: we do not support fitments for sport bike forks.

In our experience, we have found that by the time someone locates a good set of used sport bike forks that are not bent or damaged, has them re-sprung and valved by a qualified shop, adds new seals and bushings, and creates custom axle and spacers there is not much savings. Plus, even after that, you’re still stuck with a set of forks that are not the correct length.

 

Installation

9- What can I do if I have a problem installing a KRAUS Performance Package?
Don’t worry - call us ASAP and our team will help you sort it out. We want you happy and back on your bike riding!

10- Can I get replacement and maintenance parts?
Yes, replacement parts are readily available all of our Suspension Performance Packages and Accessories. Typically the types of replacement and maintenance parts include: gaskets, seals, brake pads and fork oil.

Our Fork manufacturer partners offer “return/rebuild“ services, and we strongly recommend you send these specialized parts back to the capable folks who made them.

11- Can any tech do maintenance on your parts?
Nothing in our Suspension Performance Package product line requires proprietary knowledge, except for fork leg rebuilding and tuning. We suggest you work with a qualified tech for installation and typical maintenance of one of our Performance Packages.

12- Can I customize your parts further?
Sure. We recommend that you don't alter functional aspects of our goods, but appearance? That's all you.

13- Can i adjust ride height?
Once the forks have been built and adjusted for you by either RaceTech or OHLINS, they are no longer adjustable in terms of ride height. Preload, rebound and compression yes, but not fork length. There is some subtle adjustment possible by adjusting fork tube position with the triple trees.

14- How do i set sag on the Inverted Front ends?
All of our fork options have adjustable preload, refer to our install guides to set your sag.

15- How often should I replace fork fluid?
We suggest that fork oil is replaced yearly, or every 10K miles..

16- Do i need special tools to service the fork legs in your Performance Suspension Packages?
Yes, so we suggest that you send your fork leg suspension systems back to the original manufacturers for rebuild and tuning.

 

Ordering

17- Can I return my order?
Yes, you can return your order.  There is a 15% restocking fee for all returns for product in its original packaging.  If the product was removed from its original packaging the restocking fee will be 25% of the original purchase price.  All third party (non Kraus branded) products will be charged a 25% restocking fee.  Damaged product will not be refunded.  If you choose to return your order, please contact our sales staff for a Return Authorization (RA) and shipping label.  Return shipping will be subtracted from refund total.  

18- What's average turnaround?
Average turnaround is 2-3 weeks from date of order - for Performance Packages that are “regular custom” orders. Special orders may take longer, but we will work with you to identify delivery dates.
*If you need something by a certain date, let us know and we will do our best to accommodate.

19- Do you offer special finishes?
We reluctantly offer custom one-off pieces and parts at this time. We’ve designed these Performance Packages to visually work on as wide a variety of machine types and looks as possible. With that said, within the KRAUS line, there is still a wide variety of colors, and finishes from which to choose. Finally, as an option we offer a raw finish that can be finished in any coating you choose.

20- How durable are the finishes on KRAUS products?
Like most finishes, anodizing is delicate and can be scratched. Extra care should be taken during installation and cleaning of all of our parts. Although we use a high grade type 2 anodizing that has UV resistance, anodizing is an organic process/ substance and can fade with excessive sun exposure.

21- Do you guarantee fitment?
KRAUS Suspension packages allow you to maintain complete and total OEM Stock fitment.
The important benefit?
Your stock parts fit like they belong, and you still have a wide choice of aftermarket accessories.

KRAUS focuses most of it's attention on two segments of the Harley-Davidson™ lineup - the Dyna, FXD, and the FLH & FLT platforms: Baggers and Dyna’s, but we also offer the DYNAMOTO SP for fitment on: FXR, Softail™ and XL.

22- Does Kraus Motor Company offer a warranty?
Kraus Motor Co. performance products are warranted against defects in material or workmanship for a period of 1 year from the date of purchase. Incorrect installations are not covered under this warranty. We want our customers happy, so if there is a question regarding warranty coverage, give us a call. View Warrenty